PlantTheStudio Winter Plant Guarantee

Details:

- Please allow 1-2 weeks for order processing.

- Please note that if you are purchasing an acclimated plant from tissue culture, it may take up to 6 weeks to ship.

-  By purchasing this plant, you agree to the terms and conditions of this sale. Please see the FAQs.

- We STRONGLY encourage you to purchase a heat pack since New York is expected to be below 50 degrees until spring. Plant damages due to weather without heat pack will not be replaced or refunded.

Link to heat pack HERE

- We strive to offer the lowest prices in the market, but we urge you to thoroughly research how to care for the plants. If you’re not familiar with rooting or acclimating them, it’s advisable to purchase rooted plants. Please be aware that we do not assume responsibility beyond 12 hours after you receive the package. This is not an experimental project where failure guarantees a refund.

Click here for care instructions for propagating Monstera cuttings.

Click here for instructions to acclimate tissue culture plantlets.

Click here to learn about how to take care of plants that come in plugs.

- When your plant arrives, avoid placing it in direct or very bright light.

- Please allow your plant to acclimate to its new environment and wait at least 3-4 weeks before repotting.

- We recommend that you research care needs for your plant.

- Please contact us immediately if you are having problems with your plant at support@plantthestudio.com

All live plants sales are final

If your plant arrived dead or in a very poor condition, email us at support@plantthestudio.comwithin 12 hours of receipt, with photos showing the condition. 

If you have any issues with your tissue culture plantlet upon receiving your order, please don’t open the bag and contact us immediately. Once you open the tissue culture bag, it indicates that you have started the acclimation process, and we cannot be held responsible for any issues that may arise thereafter, as it is beyond our control.

We strive to offer the lowest prices in the market, but we urge you to thoroughly research how to care for the plants. If you’re not familiar with rooting or acclimating them, it’s advisable to purchase rooted plants. Please be aware that we do not assume responsibility beyond 12 hours after you receive the package. This is not an experimental project where failure guarantees a refund.

Please check out ourreturn policyandFAQsto learn more.

By placing an online order with PlantTheStudio, you agree to this policy.

We do our best preparing your plants for shipment so they will arrive at your home healthily. However, browning may develop on the variegated leaves during shipping since the variegated leaves don't photosynthesize and they are very fragile, this is something out of our control. With proper care, the plant will recover and will not affect the future growth. We do not accept return for minor/cosmetic damage on plant.

Standard shipping insurance is included with USPS priority mail, additional insurance could be purchased separately.